Cancellation and refund policy

Requests For cancellation, rescheduling or a refund request, email oramo4245@gmail.com with your booking reference and the reason for your request. Support is by email only. Please contact us as soon as possible before the appointment so the consultant can review the request and available alternatives. Review and service availability The administration reviews the booking, payment and circumstances and confirms the outcome. A request alone does not cancel the appointment or issue a refund. If the consultant cannot provide the booked service, we will offer an alternative appointment or a refund for the service not provided. Any applicable consumer rights remain unaffected. Refund processing Approved refunds are returned through Stripe to the original payment method. Bank processing times vary. Cancelling or rescheduling an appointment and refunding its payment are separate actions; an administrator confirms any refund. The original payment receipt remains unchanged, and the refund is recorded separately. Unsuccessful payments An expired unpaid reservation does not create a confirmed appointment. If your bank shows a debit but the booking is not confirmed, do not make repeated payments; email support with the booking reference so the payment can be checked.